Problem Solving

Transfers

• Transfers between your Goals and Spending Accounts
• Instant Transfers
• Four-day Hold
• Deposit/Withdraw Timeframes

Bank Connection Errors

• My Bank is not Connecting
• I Changed my Bank Login
• BEFORE REACHING OUT TO US

Issues with the Qapital Visa® Debit

• Fraud and Dispute Charges
• Using my Card Abroad
• Can I have Two Cards for my Account?
• I Forgot my PIN
• How to Lock/Unlock your Qapital Visa® Debit Card
• My Qapital Visa® Debit Card is Missing or Damaged

Manage Your Accounts

• Delete My Qapital Account
• Cancel Scheduled Transfers
• Pause Rules
• Add an External Bank Account
• Are there limits on how much I can pay?
• What is Pay What You Want?

Manage Goals

• Create Goals
• Edit Goals
• Achieved Goal
• What Happens to the Money if I Close the Goal?
• Invite Someone for Joint Goal
• Delete / Remove / Close Goal

Make a Change

• Change Funding Account (With a Spending Account)
• Change Funding Account (Without a Spending Account)
• Change Address
• Why Can't I Change My Funding Account (Pending Transfers)
• I Wasn't Able to Change Funding Account Automatically