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Problem Solving

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Transfers

  • Transfer breakdown
  • Deposit/Withdraw Timeframes
  • What's the difference between 'Scheduled' and 'Pending' amounts in my Upcoming Deposit?
  • The Fail-safe and verified accounts
  • Transfers between your Goals and Spending Accounts
  • Instant Transfers
  • See all 8 articles

Bank Connection Errors

  • My Bank is not Connecting
  • I Changed my Bank Login
  • BEFORE REACHING OUT TO US

Issues with the Qapital Visa® Debit

  • What to do if my card is declined?
  • Fraud and Dispute Charges
  • Using my Card Abroad
  • Can I have Two Cards for my Account?
  • I Forgot my PIN
  • How to Lock/Unlock your Qapital Visa® Debit Card
  • See all 7 articles

Manage Your Accounts

  • Negative Balance
  • Close or Delete My Qapital Account
  • Cancel Scheduled Transfers
  • Pause Rules
  • Add an External Bank Account
  • Are there limits on how much I can pay?
  • See all 7 articles

Manage Goals

  • Create Goals
  • Edit Goals
  • Achieved Goal
  • What Happens to the Money if I Close the Goal?
  • Invite Someone for Shared Goal
  • Delete / Remove / Close Goal

Make a Change

  • Change Funding Account
  • Name Change
  • Change Address
  • Why Can't I Change My Funding Account (Pending Transfers)
  • I Wasn't Able to Change Funding Account Automatically
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