What to do if my card is declined?

First, check to make sure you transferred funds from your Goals to your Spending account. You'll need to do this in order to access the money in Qapital, or your card will be declined for insufficient funds.

SHAZAM Falcon®, our card processor, may have blocked your card due to unusual activity. You'll need to contact SHAZAM Falcon® directly to verify any attempted charges. If they haven't reached out to you already, you can call 855-219-5399 or 866-508-2693.

Was this article helpful?

5 out of 18 found this helpful

Have more questions? Submit a request