My Bank is not Connecting

If you have successfully linked your bank to Qapital in the past, you should still be able to make manual transfers to and from Qapital.

The connection error that is occurring affects us when viewing your recent transactions and most up-to-date bank balances. If you have a connection error, try updating your app and logging back in with your bank's login credentials. If you've changed your bank username, update your login information with Qapital by adding the same bank in the app again as a new connection. 

Was this article helpful?

38 out of 394 found this helpful

Have more questions? Submit a request