My Bank is not Connecting

If there's an issue with the connection to your bank in the app, try updating your app and logging back in with your bank's login credentials. If you've changed your bank username, try adding the same bank in the app again as a new connection by following the reconnect flow in the 'Accounts' section of the app. Connection issues usually stems from an issue between our bank data provider and your institution and will affect Qapital's access to your recent transactions and most up-to-date account balance of your external account(s). This will stop any rule triggered savings from happening. But if you've successfully linked your bank to Qapital in the past, you will still be able to make manual transfers to and from Qapital.

If you followed the above instructions but still encounter difficulties, please reach out to support@qapital.com or message us directly in the support section of the app.

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