If you haven’t linked an external bank account yet, please first make sure you have the latest version of the app. Then, go to the profile tab, click ‘Edit profile’ and then ‘Delete Account’.
If you are an Android user, after you click ‘Edit profile’ you will need to click on three dots in top right corner of your screen.
In order to close your account with a linked account, you'll first need to have a zero balance and no pending transfers to or from your Qapital accounts. That means you'll want to cash out all your Goals first and cancel any scheduled deposits.
To cash out a Goal, go to your 'Transfers' tab, and to cancel scheduled deposits head to your 'Wallet' tab, tap 'Savings' on your Goals and then tap your upcoming transfers. Once all your transfers have settled back to your linked funding account, you can continue to close your account.
To close your account, go to your 'Profile' tab, select the 'Accounts' banner and choose your Qapital Goals account.
If you have a Spending account, please reach out to the Customer Success team at email@example.com to finish closing the account.