In the 'Accounts' screen, scroll down to 'Funding Account' and tap 'Change.' You'll be able to select a new funding account from the list of valid checking accounts you have linked with Qapital. Before you change your account, make sure you do not have any pending transfers.
Please note that if you switch a funding account through the app, you will have to wait 90 days before you can change it again without help from the support team.
If you are unable to change the account automatically, please send two photos of your valid government-issued ID/Driver's License (one being a close up of just the ID, and one holding it next to your face).
Please also send a photo of one of the following:
(1) a bank statement, or
(2) a voided check
Make sure your photos are in PNG or JPEG format only and that they clearly show your full name with both the full account number and routing number.
You can send these to firstname.lastname@example.org with the subject line "Change Funding Account", or you can open a support ticket in the app by selecting the 'Profile' tab > 'Support' > 'Message us' and attach the documents there.