Self help steps before reaching out to us

Before you reach out to our support team please first go through the following steps:

1) Make sure you have the latest version of the app.

2) If you are experiencing a connection issue, try updating your online bank credentials and checking if your financial institution has made updates to their system. After checking that, you can try logging out of the app, force quitting and logging back in after you've updated your info. Some connection issues could take some time to fix but don't worry, your money is still safe!

3) Please search through our support articles for your issue, the answer might be right here!

If you're still experiencing issues, you can always reach out to our Customer Success Team by emailing us at or by messaging us directly in the app.

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